Sleep Firm warranty information
Everything you need to know about product warranty
Warranties commence from date of delivery or collection.
If you would like to make a warranty claim please follow this process:
We apologise for any inconvenience this may cause and hope for your patience and understanding.
Chiropedic offers a warranty against faulty workmanship and /or faulty materials commencing on the date the mattress and/or base was originally delivered to, or collected by the purchaser and is valid only to the original purchaser of the product as indicated on the original sales invoice. This warranty does not extend to normal wear and tear, or damage caused by abuse, misuse or negligence. Failure to comply with manufacturer’s care and maintenance instructions will void your warranty.
For any warranty concerns, questions or claims please complete the warranty claim form here WARRANTY CLAIM FORM
PLEASE NOTE – For the Health and Safety of our Delivery Team and Factory Team, any mattress scheduled to be returned to our factory under warranty must be sanitised and cleaned prior to the collection date. A certificate as evidence that the mattress has been professionally sanitised and cleaned from a reputable cleaning company must be emailed to us at firstname.lastname@example.org prior to any collection being booked. Failure to provide this certificate will result in the warranty claim being cancelled.
In addition to the other exclusions stated on this page, Chiropedic specifically excludes from the warranty;
All mattresses should be rotated on a regular basis. Single sided mattresses need just to be rotated around 180 degrees. 2 sided mattresses need to be flipped over and rotated around 180 degrees. We recommend that a mattress should be rotated every 2 weeks in the first month after the purchase and then done once a month for the duration of the warranty period. Failure to rotate your mattress will void the warranty.
During the warranty period, if Chiropedic is satisfied that material or workmanship is faulty, it will repair or replace the product at its option. However, the warranty period will not be extended or changed as a result of repair or replacement under the terms of this warranty or otherwise. Chiropedic will cover transport costs arising from repair or replacement under the terms of this Warranty during the first 12 months of the Warranty period. After 12 months transportation costs are to be met by the purchaser.
Chiropedic reserves the right to substitute material of equal quality on the particular items being repaired or replaced if identical material is not available at the time of repair or replacement.
Body Impressions, (small indentations) are normal on the surface of any new mattress whilst the upholstery filling is leveling to a final position and getting used to your body contours. This does not constitute a manufacturing fault. On a pillowtop mattress, up to 40mm height loss is considered normal. On a non pillowtop mattress, up to 30mm height loss is considered normal.
Chiropedic mattresses are designed to work well with slat bases. When contemplating a slat base to complement your mattress, it’s crucial to be aware of important tips.
Ensuring proper support for your mattress is a key factor in extending its lifespan. Mattresses conform to the shape of the surface they rest on. If placed on a base that sags, particularly under the weight of one or two individuals, it could potentially void the warranty. A base that dips or sags can lead to mattress sagging, resulting in wrinkles on the top cover.
Inadequate support can lead to sleepers experiencing roll-together issues. For certain slat/mesh bases, especially in Double, Queen, and King sizes, it may be necessary to include a center rail and a leg to the floor to prevent dipping or sagging. Timber slats should have a smooth finish to prevent splintering and scuffing damage, and they should be securely fastened to the frame at both ends. It is recommended to use a breathable insulating pad or blanket over the slats. Slats wider than 14cm may trap moisture and lead to mildew formation due to insufficient evaporation. Solid panel timber bases should have adequate air holes drilled to facilitate moisture dispersal and prevent mildew. Bases must consistently provide firm, even, and supportive surfaces. Gaps between uncovered slats should not exceed 10cm, as anything beyond this may fail to adequately support the spring system and could void the warranty.
Using a base that lacks firmness, support, or hinders proper air circulation may result in mattress damage and nullify the warranty.
We advise opting for a Chiropedic Bedding base, specifically designed for optimal support.
Please be aware that warranties will be voided if you use Curved/Posture/Euro Slat Systems.
The company reserves the right not to handle items for repair if, in its opinion, they have been tampered with or misused by the purchaser beyond reasonable wear or if the product has been physically damaged intentionally or due to accident and/or neglect: including burns, cuts, water damage, mould, stains, soiled by blood or urine and if it is unsanitary. Use of a mattress protector is advisable at all times.
Mattress and base specifications, including appearance, may change without notice.
This warranty is in addition to, and not in substitution for, the right of the purchaser conferred by the trade practices act and/or the legislation of any State or Territory.