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Is delivery really free?
Yes, delivery is free to anywhere in Australia, providing our contracted delivery agent services that location. If in doubt, contact us through the website and we will confirm that we can deliver to your location.
Once your order is complete, your product will be dispatched from our Melbourne warehouse, and will be delivered to you based on the average* delivery times below:
- Melbourne Metro within 5 business days
- Sydney, Brisbane, Adelaide & Canberra Metro within 14 business days
- All other areas within 21 business days.
Business days are defined as Monday to Friday and exclude weekends and public holidays. From time to time, the lead time may be longer depending on the location or covid restrictions/staff shortages and we apologize if your order is delayed.
Important
The delivery service is to the Front Door of a Ground Floor dwelling ONLY. Depending on your location/delivery address you may be asked to help the driver to unload the mattress from the back of the truck/ute/van.
Our delivery partners do not take items indoors or upstairs.
Due to staff shortages and high demand across all delivery networks the average delivery times quoted may take longer then expected and we apologies if you receive any delays in receiving your order.
RETURNS
All mattresses sold at www.sleepfirm.com.au come with a 100 Night Trial period.
If you are not happy with the mattress for any reason within the mattresses qualifying trial period return it and get a full refund.
Returned mattresses are donated to our charity partner the Salvos to help those in need or sent to a mattress recycling company.
Return is free in all Metro location (Melbourne, Sydney, Canberra, Brisbane, Gold Coast, Adelaide, Hobart & Perth). If you live in a regional, rural or an area outside of Salvos network we will ask you for assistance in donating/dropping off the mattress directly to your closest charity or mattress recycler and email us proof of donation/drop off and we will give you a full refund.
Pillows
Begin your 100-night trial immediately once your pillow is delivered to your home. If the pillow doesn’t meet your expectations within this trial period, you’re entitled to a full refund, minus any shipping costs. It’s crucial that the pillow is returned in its original condition, without any stains, to be eligible for a refund. The cost and arrangement for shipping the pillow back to us will be your responsibility.
Important
As the majority of the 100 Night Trial returned mattresses go to charity, to live another life, they must be in an as-new condition with no damage, stains, marks or rips. We highly recommend using a mattress protector with your mattress.
Please note the trial is limited to one return per household, delivery address or order. If you need to purchase multiple mattresses, we recommend buying one first to make sure you are happy then placing another order.
If you would like to return your mattress or pillow, please fill out the below form.
Next business day Melbourne delivery
If you order our SLEEP FIRM Mattress or Chiropedic Bed Base before 3pm AEDT and live in selected Melbourne suburbs, you will receive it next business day (business day is defined as Monday to Friday and excludes public holidays).
Next Day Delivery Scheduling
MONDAY DELIVERY:
Any orders placed after 3pm on Thursday to 3pm Friday
TUESDAY:
Any orders placed after 3pm on Friday to 3pm Monday
WEDNESDAY:
Any orders placed after 3pm on Monday to 3pm Tuesday
THURSDAY:
Any orders placed after 3pm on Tuesday to 3pm Wednesday
FRIDAY:
Any orders placed after 3pm on Wednesday to 3pm Thursday
Important
Only selected Melbourne suburbs qualify for next-business-day mattress delivery.
See Full List
Abbotsford 3067
Aberfeldie 3040
Aintree 3336
Airport West 3042
Albanvale 3021
Albert Park 3206
Albion 3020
Alphington 3078
Alphington 3078
Altona Meadows 3028
Altona North 3025
Altona 3018
Ardeer 3022
Armadale 3143
Ascot Vale 3032
Ashburton 3147
Ashwood 3147
Aspendale Gardens 3195
Aspendale 3195
Attwood 3049
Avondale Heights 3034
Balaclava 3183
Balwyn North 3104
Balwyn 3103
Bangholme 3175
Bayswater North 3153
Bayswater 3153
Beaconsfield 3807
Beaumaris 3193
Bellfield 3081
Bentleigh East 3165
Bentleigh 3204
Berwick 3806
Black Rock 3193
Blackburn North 3130
Blackburn South 3130
Blackburn 3130
Bonbeach 3196
Bonnie Brook 3335
Boronia 3155
Box Hill North 3129
Box Hill South 3128
Box Hill 3128
Braeside 3195
Braybrook 3019
Briar Hill 3088
Brighton East 3187
Brighton East 3187
Brighton 3186
Broadmeadows 3047
Brookfield 3338
Brooklyn 3012
Brunswick East 3057
Brunswick West 3055
Brunswick 3056
Bulla 3428
Bulleen 3105
Bundoora 3083
Bundoora 3083
Burnley 3121
Burnside Heights 3023
Burnside 3023
Burwood East 3151
Burwood 3125
Cairnlea 3023
Calder Park 3037
Camberwell 3124
Campbellfield 3061
Canterbury 3126
Carlton North 3054
Carlton 3053
Carlton North 3054
Carnegie 3163
Caroline Springs 3023
Carrum 3197
Caulfield East 3145
Caulfield North 3161
Caulfield South 3162
Caulfield 3162
Chadstone 3148
Chelsea Heights 3196
Chelsea 3196
Cheltenham 3192
Chirnside Park 3116
Clarinda 3169
Clayton South 3169
Clayton 3168
Clifton Hill 3068
Cobblebank 3338
Coburg North 3058
Coburg 3058
Cocoroc 3030
Collingwood 3066
Coolaroo 3048
Craigieburn 3064
Cremorne 3121
Croydon Hills 3136
Croydon North 3136
Croydon South 3136
Croydon 3136
Dallas 3047
Dandenong North 3175
Dandenong South 3175
Dandenong 3175
Deanside
Deepdene 3103
Deer Park 3023
Delahey 3037
Derrimut 3026
Diamond Creek 3089
Diggers Rest 3427
Dingley Village 3172
Docklands 3008
Doncaster East 3109
Doncaster 3108
Donvale 3111
Doreen 3754
Doveton 3177
Eaglemont 3084
East Melbourne 3002
Edithvale 3196
Elsternwick 3185
Eltham North 3095
Eltham North 3095
Eltham 3095
Elwood 3184
Endeavour Hills 3802
Epping 3076
Essendon Fields 3041
Essendon North 3041
Essendon West 3040
Essendon 3040
Eumemmerring 3177
Exford 3338
Eynesbury 3338
Fairfield 3078
Fawkner 3060
Ferntree Gully 3156
Fieldstone 3024
Fitzroy North 3068
Fitzroy 3065
Flemington 3031
Footscray 3011
Forest Hill 3131
Fraser Rise 3336
Gardenvale 3185
Gladstone Park 3043
Glen Huntly 3163
Glen Iris 3146
Glen Waverley 3150
Glenroy 3046
Gowanbrae 3043
Grangefields 3335
Greensborough 3088
Greenvale 3059
Hadfield 3046
Hallam 3803
Hampton East 3188
Hampton Park 3976
Hampton 3188
Harkaway 3806
Harkness 3337
Hawthorn East 3123
Hawthorn 3122
Heatherton 3202
Heathmont 3135
Heidelberg Heights 3081
Heidelberg West 3081
Heidelberg 3084
Highett 3190
Highett 3190
Hillside 3037
Hoppers Crossing 3029
Hughesdale 3166
Huntingdale 3166
Hurstbridge 3099
Ivanhoe East 3079
Ivanhoe 3079
Jacana 3047
Kealba 3021
Keilor Downs 3038
Keilor East 3033
Keilor Lodge 3038
Keilor North 3036
Keilor Park 3042
Keilor 3036
Kensington 3031
Kew East 3102
Kew 3101
Keysborough 3173
Kilsyth South 3137
Kilsyth 3137
Kings Park 3021
Kingsbury 3083
Kingsville 3012
Knoxfield 3180
Kooyong 3144
Kurunjang 3337
Lalor 3075
Laverton North 3026
Laverton 3028
Lower Plenty 3093
Lynbrook 3975
Lyndhurst 3975
Lysterfield South 3156
Lysterfield 3156
Macleod 3085
Maidstone 3012
Malvern East 3145
Malvern 3144
Mambourin 3024
Manor Lakes 3024
Maribyrnong 3032
McKinnon 3204
Meadow Heights 3048
Melbourne Airport 3045
Melbourne 3000
Melbourne 3004
Melbourne 3004
Melton South 3338
Melton West 3337
Melton 3337
Mentone 3194
Mernda 3754
Middle Park 3206
Mill Park 3082
Mitcham 3132
Mont Albert 3127
Montmorency 3094
Moonee Ponds 3039
Moorabbin Airport 3194
Moorabbin 3189
Mooroolbark 3138
Mordialloc 3195
Mount Cottrell 3024
Mount Waverley 3149
Mulgrave 3170
Murrumbeena 3163
Narre Warren East 3804
Narre Warren North 3804
Narre Warren South 3805
Narre Warren 3805
Newport 3015
Niddrie 3042
Noble Park North 3174
Noble Park 3174
North Melbourne 3051
Northcote 3070
Notting Hill 3168
Nunawading 3131
Oak Park 3046
Oakleigh East 3166
Oakleigh South 3167
Oakleigh 3166
Ormond 3204
Park Orchards 3114
Parkdale 3195
Parkville 3052
Parwan 3340
Pascoe Vale South 3044
Pascoe Vale 3044
Patterson Lakes 3197
Plenty 3090
Plumpton 3335
Point Cook 3030
Port Melbourne 3207
Prahran 3181
Preston 3072
Princes Hill 3054
Ravenhall 3023
Research 3095
Reservoir 3073
Richmond 3121
Ringwood East 3135
Ringwood North 3134
Ringwood 3134
Ripponlea 3185
Rockbank 3335
Rosanna 3084
Rowville 3178
Roxburgh Park 3064
Sandringham
Scoresby 3179
Seabrook 3028
Seaholme 3018
Seddon 3011
Somerton 3062
South Kingsville 3015
South Melbourne 3205
South Morang 3752
South Wharf 3006
South Yarra 3141
Southbank 3006
Spotswood 3015
Springvale South 3172
Springvale 3171
St Albans 3021
St Helena 3088
St Kilda East 3183
St Kilda West 3182
St Kilda 3182
Strathmore Heights 3041
Strathmore 3041
Strathtulloh 3338
Sunbury 3429
Sunshine North 3020
Sunshine West 3020
Sunshine 3020
Surrey Hills 3127
Surrey Hills 3127] Sydenham 3037
Tarneit 3029
Taylors Hill 3037
Taylors Lakes 3038
Templestowe Lower 3107
Templestowe 3106
Thomastown 3074
Thornbury 3071
Thornhill Park 3335
Toolern Vale 3337
Toorak 3142
Tottenham 3012
Travancore 3032
Truganina 3029
Tullamarine 3043
Vermont South 3133
Vermont 3133
Viewbank 3084
Wantirna South 3152
Wantirna 3152
Warrandyte South 3134
Warrandyte 3113
Warranwood 3134
Waterways 3195
Watsonia North 3087
Watsonia 3087
Weir Views 3338
Werribee South 3030
Werribee 3030
West Footscray 3012
West Melbourne 3003
Westmeadows 3049
Wheelers Hill 3150
Wildwood 3429
Williams Landing 3027
Williamstown North 3016
Williamstown 3016
Windsor 3181
Wonga Park 3115
Wyndham Vale 3024
Yallambie 3085
Yarraville 3013
Yuroke 3063
Online Message Center
Email us at hello@sleepfirm.com.au or leave us a message via our pop up online form.
