Free delivery
and returns policy

Sleep Firm offers free delivery and straightforward returns, allowing you to rest easy knowing you’ve made the right choice.

ūüéĄDELIVERY CUTOFF TIMES FOR PRE-CHRISTMAS¬† DELIVERY

MATTRESSES & BASES

MELBOURNE METRO – Orders placed on or before Sunday the 17th December will be delivered prior to Christmas pending any unexpected manufacturing or shipping delays.

SYDNEY, BRISBANE, GOLD COAST, ADELAIDE & CANBERRA METRO РOrders placed on or before Sunday 3rd December will be delivered prior to Christmas pending any unexpected manufacturing or shipping delays.

PERTH, DARWIN & REGIONAL LOCATIONS РOrders placed on or before Monday 27th November will be delivered prior to Christmas pending any unexpected manufacturing or shipping delays.

Is delivery really free?

Yes, delivery is free to anywhere in Australia, providing our contracted delivery agent services that location. If in doubt, contact us through the website and we will confirm that we can deliver to your location.

Once your order is complete, your product will be dispatched from our Melbourne warehouse, and will be delivered to you based on the average* delivery times below:
 
  • Melbourne Metro within 5 business days
  • Sydney, Brisbane, Adelaide & Canberra Metro within 14 business days
  • All other areas within 21 business days.
 
Business days are defined as Monday to Friday and exclude weekends and public holidays. From time to time, the lead time may be longer depending on the location or covid restrictions/staff shortages and we apologize if your order is delayed.
Important

The delivery service is to the Front Door of a Ground Floor dwelling ONLY. Depending on your location/delivery address you may be asked to help the driver to unload the mattress from the back of the truck/ute/van.

Our delivery partners do not take items indoors or upstairs.

Due to staff shortages and high demand across all delivery networks the average delivery times quoted  may take longer then expected and we apologies if you receive any delays in receiving your order.

Returns

All mattresses sold at www.sleepfirm.com.au come with a 100 Night Trial period.

If you are not happy with the mattress for any reason within the mattresses qualifying trial period return it and get a full refund.
Returned mattresses are donated to our charity partner the Salvos to help those in need or sent to a mattress recycling company.

Return is free in all Metro location (Melbourne, Sydney, Canberra, Brisbane, Gold Coast, Adelaide, Hobart & Perth). If you live in a regional, rural or an area outside of Salvos network we will ask you for assistance in donating/dropping off the mattress directly to your closest charity or mattress recycler and email us proof of donation/drop off and we will give you a full refund.

Important

As the majority of the 100 Night Trial returned mattresses go to charity, to live another life, they must be in an as-new condition with no damage, stains, marks or rips. We highly recommend using a mattress protector with your mattress.

Please note the trial is limited to one mattress swap or return per household, delivery address or order. If you need to purchase multiple mattresses, we recommend buying one first to make sure you are happy then placing another order.

If you would like to swap or return your mattress, please email hello@sleepfirm.com.au

Next business day Melbourne delivery

If you order our SLEEP FIRM Mattress or Chiropedic Bed Base before 3pm AEDT and live in selected Melbourne suburbs, you will receive it next business day (business day is defined as Monday to Friday and excludes public holidays).

MONDAY DELIVERY:
Any orders placed after 3pm on Thursday to 3pm Friday

TUESDAY:
Any orders placed after 3pm on Friday to 3pm Monday

WEDNESDAY:
Any orders placed after 3pm on Monday to 3pm Tuesday

THURSDAY:
Any orders placed after 3pm on Tuesday to 3pm Wednesday

FRIDAY:
Any orders placed after 3pm on Wednesday to 3pm Thursday

Important
Only selected Melbourne suburbs qualify for next-business-day mattress delivery.
Abbotsford 3067 Ivanhoe 3079
Aberfeldie 3040 Jacana 3047
Aintree 3336 Kealba 3021
Airport West 3042 Keilor Downs 3038
Albanvale 3021 Keilor East 3033 
Albert Park 3206 Keilor Lodge 3038
Albion 3020 Keilor North 3036
Alphington 3078 Keilor Park 3042
Alphington 3078  Keilor 3036 
Altona Meadows 3028 Kensington 3031
Altona North 3025 Kew East 3102
Altona 3018 Kew 3101
Ardeer 3022 Keysborough 3173
Armadale 3143 Kilsyth South 3137
Ascot Vale 3032 Kilsyth 3137
Ashburton 3147 Kings Park 3021
Ashwood 3147 Kingsbury 3083
Aspendale Gardens 3195 Kingsville 3012
Aspendale 3195 Knoxfield 3180
Attwood 3049 Kooyong 3144
Avondale Heights 3034 Kurunjang 3337
Balaclava 3183 Lalor 3075
Balwyn North 3104 Laverton North 3026
Balwyn 3103 Laverton 3028
Bangholme 3175 Lower Plenty 3093
Bayswater North 3153 Lynbrook 3975
Bayswater 3153 Lyndhurst 3975
Beaconsfield 3807 Lysterfield South 3156
Beaumaris 3193 Lysterfield 3156 
Bellfield 3081 Macleod 3085 
Bentleigh East 3165 Maidstone 3012
Bentleigh 3204 Malvern East 3145
Berwick 3806 Malvern 3144
Black Rock 3193 Mambourin 3024
Blackburn North 3130 Manor Lakes 3024
Blackburn South 3130 Maribyrnong 3032
Blackburn 3130 McKinnon 3204
Bonbeach 3196 Meadow Heights 3048
Bonnie Brook 3335 Melbourne Airport 3045
Boronia 3155 Melbourne 3000 
Box Hill North 3129 Melbourne 3004
Box Hill South 3128 Melbourne 3004 
Box Hill 3128 Melton South 3338
Braeside 3195 Melton West 3337
Braybrook 3019 Melton 3337
Briar Hill 3088 Mentone 3194
Brighton East 3187 Mernda 3754
Brighton East 3187  Middle Park 3206
Brighton 3186 Mill Park 3082
Broadmeadows 3047 Mitcham 3132
Brookfield 3338 Mont Albert 3127 
Brooklyn 3012  Montmorency 3094
Brunswick East 3057 Moonee Ponds 3039
Brunswick West 3055 Moorabbin Airport 3194
Brunswick 3056 Moorabbin 3189
Bulla 3428 Mooroolbark 3138
Bulleen 3105 Mordialloc 3195
Bundoora 3083 Mount Cottrell 3024 
Bundoora 3083  Mount Waverley 3149
Burnley 3121 Mulgrave 3170
Burnside Heights 3023 Murrumbeena 3163
Burnside 3023 Narre Warren East 3804
Burwood East 3151 Narre Warren North 3804
Burwood 3125  Narre Warren South 3805
Cairnlea 3023 Narre Warren 3805
Calder Park 3037 Newport 3015
Camberwell 3124 Niddrie 3042
Campbellfield 3061 Noble Park North 3174
Canterbury 3126 Noble Park 3174
Carlton North 3054  North Melbourne 3051 
Carlton 3053 Northcote 3070
Carlton North 3054 Notting Hill 3168
Carnegie 3163 Nunawading 3131 
Caroline Springs 3023 Oak Park 3046
Carrum 3197 Oakleigh East 3166
Caulfield East 3145 Oakleigh South 3167
Caulfield North 3161 Oakleigh 3166
Caulfield South 3162 Ormond 3204
Caulfield 3162 Park Orchards 3114
Chadstone 3148 Parkdale 3195
Chelsea Heights 3196 Parkville 3052
Chelsea 3196 Parwan 3340 
Cheltenham 3192  Pascoe Vale South 3044
Chirnside Park 3116 Pascoe Vale 3044
Clarinda 3169 Patterson Lakes 3197
Clayton South 3169 Plenty 3090
Clayton 3168 Plumpton 3335
Clifton Hill 3068 Point Cook 3030
Cobblebank 3338 Port Melbourne 3207 
Coburg North 3058 Prahran 3181
Coburg 3058 Preston 3072
Cocoroc 3030 Princes Hill 3054
Collingwood 3066 Ravenhall 3023
Coolaroo 3048 Research 3095
Craigieburn 3064 Reservoir 3073
Cremorne 3121 Richmond 3121
Croydon Hills 3136 Ringwood East 3135
Croydon North 3136 Ringwood North 3134 
Croydon South 3136 Ringwood 3134
Croydon 3136 Ripponlea 3185
Dallas 3047 Rockbank 3335
Dandenong North 3175 Rosanna 3084
Dandenong South 3175 Rowville 3178
Dandenong 3175 Roxburgh Park 3064
Deanside Sandringham 
Deepdene 3103 Scoresby 3179
Deer Park 3023 Seabrook 3028
Delahey 3037 Seaholme 3018
Derrimut 3026 Seddon 3011
Diamond Creek 3089 Somerton 3062
Diggers Rest 3427  South Kingsville 3015
Dingley Village 3172 South Melbourne 3205
Docklands 3008 South Morang 3752
Doncaster East 3109 South Wharf 3006
Doncaster 3108 South Yarra 3141 
Donvale 3111 Southbank 3006
Doreen 3754  Spotswood 3015
Doveton 3177 Springvale South 3172
Eaglemont 3084 Springvale 3171
East Melbourne 3002 St Albans 3021
Edithvale 3196 St Helena 3088
Elsternwick 3185 St Kilda East 3183 
Eltham North 3095 St Kilda West 3182
Eltham North 3095  St Kilda 3182
Eltham 3095  Strathmore Heights 3041
Elwood 3184 Strathmore 3041
Endeavour Hills 3802 Strathtulloh 3338
Epping 3076 Sunbury 3429 
Essendon Fields 3041 Sunshine North 3020
Essendon North 3041 Sunshine West 3020
Essendon West 3040 Sunshine 3020
Essendon 3040 Surrey Hills 3127 
Eumemmerring 3177 Surrey Hills 3127]
Exford 3338 Sydenham 3037
Eynesbury 3338  Tarneit 3029
Fairfield 3078  Taylors Hill 3037
Fawkner 3060 Taylors Lakes 3038
Ferntree Gully 3156 Templestowe Lower 3107
Fieldstone 3024 Templestowe 3106
Fitzroy North 3068 Thomastown 3074
Fitzroy 3065 Thornbury 3071
Flemington 3031  Thornhill Park 3335
Footscray 3011 Toolern Vale 3337
Forest Hill 3131 Toorak 3142
Fraser Rise 3336 Tottenham 3012
Gardenvale 3185 Travancore 3032
Gladstone Park 3043 Truganina 3029 
Glen Huntly 3163 Tullamarine 3043 
Glen Iris 3146  Vermont South 3133
Glen Waverley 3150 Vermont 3133
Glenroy 3046 Viewbank 3084
Gowanbrae 3043 Wantirna South 3152
Grangefields 3335 Wantirna 3152
Greensborough 3088  Warrandyte South 3134
Greenvale 3059 Warrandyte 3113
Hadfield 3046 Warranwood 3134
Hallam 3803 Waterways 3195
Hampton East 3188 Watsonia North 3087
Hampton Park 3976 Watsonia 3087
Hampton 3188 Weir Views 3338
Harkaway 3806 Werribee South 3030
Harkness 3337 Werribee 3030
Hawthorn East 3123 West Footscray 3012
Hawthorn 3122 West Melbourne 3003
Heatherton 3202 Westmeadows 3049
Heathmont 3135 Wheelers Hill 3150
Heidelberg Heights 3081 Wildwood 3429
Heidelberg West 3081 Williams Landing 3027
Heidelberg 3084 Williamstown North 3016
Highett 3190 Williamstown 3016
Highett 3190  Windsor 3181
Hillside 3037  Wonga Park 3115
Hoppers Crossing 3029 Wyndham Vale 3024
Hughesdale 3166 Yallambie 3085
Huntingdale 3166 Yarraville 3013
Hurstbridge 3099 Yuroke 3063
Ivanhoe East 3079  

Live chat

Need additional info on our products or services? Our online Live Chat team is available Monday to Friday from 10am to 5pm. Talk to us on LiveChat today.

Corner of Sleep Firm with Label
Man sleeping on Sleep Firm Mattress
Sleep Firm Mattress with Box