Frequently asked questions

We give you 150 nights to test out our firm mattress totally risk-free. This means that if you are unsatisfied with your mattress, you can return it for a full refund. All returned mattresses are donated to our charity partner the Salvos to help those in need or sent to a mattress recycler. 
We always recommend trying the mattress for at least 14 nights before sending it back to us. Some mattresses take some getting used to, especially super firm ones like ours!

Please note the trial is limited to one return per household, delivery address or order. If you need to purchase multiple mattresses, we recommend buying one first to make sure you are happy then placing another order.

If you would like to return your mattress, please complete the contact form by clicking here.

Once your return request is sent to us, we will then arrange for it to be collected by Salvos free of charge, and once the collection is completed, we will give you a full refund.

Return is free in all Metro location (Melbourne, Sydney, Canberra, Brisbane, Gold Coast, Adelaide, Hobart & Perth). If you live in a regional, rural or an area outside of Salvos network we will ask you for assistance in donating/dropping off the mattress directly to your closest charity or mattress recycler and email us proof of donation/drop off and we will give you a full refund.

As our returned mattresses are sent to charities to live a new life, they must be in as-new condition with no damage, stains, marks or rips. We highly recommend using a mattress protector to ensure this, should you wish to return it.

 

As well as credit cards and PayPal, we offer a range of online payment services for interest-free financing, including Zip Pay, Afterpay and Klarna.

Delivery is free to eligible metro and inner regional areas, provided your location is serviced by our delivery partners.

Once your order is complete, your product will be dispatched from our Melbourne warehouse, and will be delivered to you based on the average* delivery times below:

If you order our SLEEP FIRM Mattress before 2pm AEDT and live in selected Melbourne suburbs, you will receive it next business day*!

Next Day Delivery Scheduling

*Business day is defined as Monday to Friday and excludes public holidays.

The Sleep Firm mattress comes with opening instructions. You simply open the blue outer wrapper with scissors without puncturing the inner vacuum bag. The mattress then unfurls on its own. The mattress can take up to 72 hours to return back to the shape it was in the factory.

The Sleep Firm mattress is manufactured in Melbourne, by Chiropedic who have decades of experience in making and selling over 100,000 mattresses around Australia.

We recommend rotating your mattress twice in the first month after purchase and then once per month throughout the warranty period.

For single-sided mattresses, spin 180 degrees (head to toe). For double-sided mattresses (where the sleep surface is identical on the top and bottom), flip over and spin 180 degrees.