150-night sleep trial
RETURNS
All mattresses sold at www.sleepfirm.com.au come with a 150 night Trial period.
If you are not happy with the mattress for any reason within the mattresses qualifying trial period return it and get a full refund.
Returned mattresses are donated to our charity partner the Salvos to help those in need or sent to a mattress recycling company.
Return is free in all Metro location (Melbourne, Sydney, Canberra, Brisbane, Gold Coast, Adelaide, Hobart & Perth). If you live in a regional, rural or an area outside of Salvos network we will ask you for assistance in donating/dropping off the mattress directly to your closest charity or mattress recycler and email us proof of donation/drop off and we will give you a full refund.
All returned mattresses must be enclosed in a mattress plastic bag provided at the time of sale. This is a strict requirement, as our freight companies will not collect or transport mattresses that are not securely sealed in this protective covering. The plastic bag ensures the mattress is kept hygienic, damage-free, and easy to handle during the return process. Customers are responsible for ensuring their mattress is properly repacked before pickup can be arranged.
Important Information
- As the majority of the 150 night Trial returned mattresses go to charity, to live another life, they must be in an as-new condition with no damage, stains, marks or rips. We highly recommend using a mattress protector with your mattress.
- Please note the trial is limited to one return per household, delivery address or order. If you need to purchase multiple mattresses, we recommend buying one first to make sure you are happy then placing another order.
- Pillows : Please note we do not offer a 150-night trial on pillows. For hygiene and health reasons, pillows are not eligible for return or exchange once purchased.
